The Short Answer
If you notice a wrong date after ordering, contact support immediately with the order reference, the value entered and the correct date. The available response depends on the product and its actual stage. OwnStarMap does not promise a fixed correction window, a universal fee or an automatic replacement for buyer-entered errors.
For a standard digital order, the printable A3 PDF becomes available in the customer area after payment confirmation. For a physical order, personalization and partner preparation may already be underway. The earlier support receives a precise request, the more clearly it can assess the options, but timing alone does not guarantee an edit.
Before payment, the live preview remains the best safeguard: verify date, time, place and inscription against a reliable source.
First, Identify Which Detail Is Wrong
Write the correction in a format that cannot be misunderstood:
- order reference
- entered date in ISO form, such as
2024-10-05 - intended date in the same format
- event's local time and location
- whether the visible inscription also needs changing
If the issue is the place rather than the date, include the full city, region and country. If it concerns time, state that the value is local to the event location.
A screenshot of the preview or order record can help support distinguish an input mistake from a rendering issue.
Contact Support Without Assuming the Outcome
Support can inspect the order record and current fulfillment stage. The possible outcome may differ between:
- a digital file already available in the customer area
- a personalized poster still being prepared
- a physical order already transferred to a production partner
- a product already dispatched
This is why a universal “free until” rule would be misleading. The site also does not publish a fixed correction or reprint charge. If a new transaction is required, rely on the current amount and currency shown before payment confirmation.
Buyer Input Error Versus Confirmed Defect
A buyer who selected the wrong date is asking to change personalized instructions. That is different from a product that arrives damaged, defective or inconsistent with the confirmed order.
For a buyer-input error, support reviews what is feasible for that order. No automatic refund, replacement or free regenerate is promised.
For a confirmed defect or quality issue, contact support and attach photos when possible. After verification, OwnStarMap will correct the problem or replace the product without an additional product charge when necessary. Mandatory conformity rights remain in force.
Personalized physical products cannot be returned solely because the buyer changed their mind. This does not remove remedies for a verified defect.
How to Verify the Date Before Checkout
Read the complete date aloud
Include the year. Spoken review makes it easier to notice a transposed day, month or digit.
Compare with one authoritative record
Use the wedding invitation, birth record, calendar entry, message history or another primary record for the event. Do not compare one memory with another.
Check events around midnight
A celebration may be remembered as the previous evening even though the recorded event occurred after midnight. Decide which date the gift is meant to commemorate and make the inscription consistent with that choice.
Verify the event location
The location selector can return cities with the same name. Check the full place result before payment.
Confirm the time separately
Changing the date and changing the hour affect the star rotation in different ways. If the exact hour is unknown, choose a representative time deliberately and do not present it as a documented minute.
Why the Date Changes the Star Layer
The current renderer uses the chosen timestamp and observer longitude to calculate local sidereal time. That value rotates fixed stellar catalogue coordinates relative to the observer. It then removes records below the geometric horizon and projects the remaining stars.
Changing the date changes sidereal time, so the stellar pattern can rotate even when location and clock time stay the same. The current core map does not draw the Moon or planets, so a date correction does not move those objects on the poster.
Our accuracy guide explains the exact calculation scope and limitations.
Delivery Timing Is Not an Edit Promise
Personalized posters are normally prepared in three to five business days. After dispatch, transit generally takes about seven to ten business days depending on destination, carrier and local controls. Total order-to-delivery time is normally around ten to fifteen business days, and delays can occur.
These averages describe fulfillment. They do not mean a change is possible throughout the preparation period. Support must inspect the individual order.
Frequently Asked Questions
Will support always be able to change the date?
No. The answer depends on product type and fulfillment stage. Contact support promptly for an order-specific assessment.
Is there a standard correction charge?
No public fixed charge is promised. If another purchase is needed, the final amount and currency will be shown before payment confirmation.
Can I return a personalized poster with the wrong buyer-entered date?
Personalized physical products cannot be returned solely for a change of mind or buyer instruction. Contact support to see what correction is feasible. Mandatory rights for a defect or non-conformity remain separate.
What if the delivered product does not match the confirmed order?
Contact support and include photos when possible. After verification, OwnStarMap will correct the problem or replace the product without an additional product charge when necessary.
Does a few hours' difference matter?
The star field rotates continuously, so different hours produce different orientations. Whether that matters emotionally depends on the story. Use the recorded local time when known; otherwise make a transparent choice.
Make the Preview a Proofing Step
Open the configurator and compare every input with a reliable record before confirming payment. If you discover a problem later, send one concise correction request with the order reference and exact replacement values. That gives support the information needed without promising an outcome the order stage may no longer allow.
Ready to capture your special moment?
Create a personalized star map in minutes.
Design my Star Map — from 12,00 €
